When you give direction, whether it’s to a subordinate associate or a paralegal, remember that they have a choice in their response and in the quality of work they choose to perform.  If we could rate that choice and their enthusiasm of work effort on a scale of 1 to 10, with ten being most enthusiastic, what can you do to ensure that their response is at the higher end of the spectrum?

Here are a few ideas:

1. Give them reasons why it will benefit the client.

2. Give them reasons as to how it will benefit them on a personal or professional level.

3. Always say the word ‘because’ at the end of your direction when doing this.

4. Ask them, ‘What can I do to help you do your job better?’

5. If they ask you for clarification, don’t tell. Ask.  If you tell them what to do then you are a boss.  If they come up with their own solutions, then you are a leader.  Say this:  “That’s a good question. What do you think you should do to solve that problem?”  Keep asking them questions to lead them in the right direction.  When they get the solution, it’s theirs and they own it.